Refund Policy

The short version

Ask within 14 days of a payment and you get it back, no questions and no reason needed. After that, cancel any time and you simply aren't charged again.

Cancelling is not the same as a refund

Cancelling stops the next charge. Your subscription keeps working until the end of the period you have already paid for, and then stops. You are not charged again. Nothing is returned, because you keep what you bought until it runs out.

A refund returns money you have already paid. Premium ends immediately when a refund is issued.

14-day refunds

Any payment can be refunded in full within 14 days of that payment being taken. This covers your first payment and every renewal, so a renewal you didn't intend is always recoverable if you notice it within a fortnight.

You don't have to give a reason, and using the site during those 14 days doesn't disqualify you.

After 14 days

We don't refund periods you have already used, since the subscription is billed in advance for a service that was available throughout. Cancel and you won't be charged again.

We will still refund outside 14 days if:

• you were charged twice for the same period;
• you were charged after cancelling;
• the paid feature — the removal of adverts — failed for a sustained period and we couldn't fix it.

A game becoming unavailable is not grounds for a refund, because what the subscription buys is the removal of adverts, not access to any particular game. Every statistic on the site is free with or without it.

How to cancel

Sign in and cancel from your account page. It takes effect immediately and you keep access until the period you have paid for ends. You can also cancel through the link on any Paddle receipt.

How to request a refund

Email support@kdstats.com from the address on the subscription and say which payment you mean. We reply within two working days and approved refunds are issued straight away.

Money goes back to the original payment method. Your bank decides how quickly it appears, usually 5–10 working days. If you paid in a currency other than US dollars, exchange rates may mean the returned amount differs slightly from what left your account — that difference is your bank's, not ours.

Who processes it

Payments and refunds are handled by Paddle.com Market Ltd, the merchant of record for this subscription. They appear on your statement, and they can also be contacted directly about a payment. Contacting us is usually faster.

Chargebacks

If something looks wrong, please email us before raising a chargeback with your bank. Nearly everything is a mistake we can fix the same day, and a chargeback locks the payment for weeks for both of us.

Your statutory rights

This policy adds to your legal rights, it doesn't replace them. Consumers in the UK and EU have a statutory 14-day right to cancel distance purchases, which the policy above already meets or exceeds. See also our Terms of Service.